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Glossary
Definitions of all terms related to telecommunications, unified communication and VOIP Technology.
A
A2P
Application to a person or A2P messaging is defined as a term meant explicitly for messaging. The messages are sent by specific software to different customers or consumer devices. The software uses API for sending messages.
Learn moreAccount Notifications
Account notifications are special notifications used to notify the user about account details. Users can get information through emails or phone numbers. The information is mostly about login details, password changing, or any other worth noticing detail related to the account. These notifications are also called account alerts.
Learn moreACD
ACD stands for automated call distribution system. Also known as automatic call distributor, this device answers incoming calls and distributes them to specific agents within your organization. This enables customers to have their call directed to a specific agent or department within a company.
Learn moreALI
ALI stands for automatic location identification. This advanced piece of technology is designed for callers who call an emergency service, such as 911. ALI will send the user’s exact address to the responder, so that units can respond quickly in an emergency situation.
Learn moreAll-IP Voice Network
All-IP Voice Network is a network that is used for connection and communication purposes. The network uses internet protocol technologies to exchange information and establish communication with other networks and users. A user can use VoIP services for communication if All-IP Voice Network is accessible. The process works by creating a communication link, similar to a computer link.
Learn moreAnalog Phone
An analog phone is the original type of phone technology. Air vibrations are converted into a specific analog frequency. These types of phones were once the most common type of phone, before being supplanted by digital PBX and VoIP services.
Learn moreANI
Also known as automatic number identification, this service enables the person receiving the call to see the number of the person calling. The carrier of the service determines how this number is provided. Some services also allow ANI to be blocked.
Learn moreAPI
API, also known as the application programming interface, is used to define interactions. These interactions can be either between software or hardware. Moreover, it acts as an intermediary that enables two applications to interact for a particular function. It fetches information and data used in an interface. APIs are particularly used to connect code components running on the same machine. Some examples include Google Maps APIs, payment integrations APIs, etc.
Learn moreAppointment Reminder
An appointment Reminder is a form of a reminder that alerts or notifies a user about the upcoming appointment. These reminders handle the user responses through direct interaction with an existing user schedule. The consumer can quickly reschedule, edit, or remove the reminders by themselves.
Learn moreArea Code Emergency Call Routing
Area Code Emergency Call Routing is a call receiving option available in the call centers. When an unknown user calls on call centers, the Area Code Emergency Call Routing is activated, and anonymous users are quickly directed to wherever they want.
Learn moreARU
An ARU (Audio Response Unit) is a computer telephony system that also integrates a system to store and forward your voice. A passive ARU will just play the message. But you also have interactive ARUs that will play messages based on the caller input. This makes the entire process better and more convenient while still offering a sense of cohesiveness.
Learn moreAsynchronous Communication
This is a data communication method. In its case, you’re not using a synchronization clock signal for sending bits. All characters are sent with a bit that has its own start and stop point to show the beginning and end for all information pieces. It’s a much better way to send data while still getting control over the system and not dealing with problems.
Learn moreATA
ATA is an acronym for analog telephone adapter. This adapter can be used to connect an analog phone, or other similar device, to a digital telephone system. Businesses using VoIP may use this adapter so they can continue using their traditional analog telephone handset.
Learn moreAttenuation
A term used by network professionals to describe a loss of signal strength. Attenuation may refer to both internal and external network problems. For example, a form of attenuation could include a damaged network cable or a broken Internet connection.
Learn moreB
BAA
BAA is a business associate agreement. An agreement such as this enables organizations to conform to HIPAA regulations and forms a liability bond. When broken, the other party has legal recourse. BAA is essential for organizations in the medical industry.
Learn moreBandwidth
Bandwidth means the maximum rate at which data can be transferred across a specific path. It may also be paired with more in-depth terms, such as data bandwidth and digital bandwidth. Telephony services will state a maximum bandwidth for the transfer of data.
Learn moreBarge
A barge, otherwise known as call barging, allows an external operator to jump into a call and speak to both the caller and receiver. This is helpful for managers who want to take a hands-on approach, or to help with customer service call training.
Learn moreB-Channel
The B-channel stands for bearer channel and is the main channel used for sending the main data of a call, such as voice, video, and other services. It works together with the D-channel, which carries the main control information of a call.
Learn moreBilling Telephone Number/Account Telephone Number
Billing Telephone Number or an Account Telephone Number is a unique service meant for the customers. This telephone number exists on the user or customers' account, and it is used for identifying an account easily. It greatly facilitates the customers. Plus, it is the best way to identify an account without any trouble.
Learn moreBLI
BLI is also called busy line interrupt and may be sometimes referred to as emergency breakthrough. Available through landline phones, it allows the caller to interrupt another conversation. Usually, it requires the permission of the operator before it can be utilized.
Learn moreBRI
BRI, known as basic rate interface, is a service level offered by an integrated services digital network. Basic rate interface comes with two B-channels and one D-channel for transmitting data. This type of service is designed for both home and small enterprise use.
Learn moreBridge Number
A bridge number is a destination telephone number within a conference bridge. Three or more people are able to access the same number at the same time. The most common type of bridge allows people to enter a virtual meeting room.
Learn moreBroadband Voice Gateway
A broadband voice gateway enables you to avoid using a conventional telephone outlet. You can make calls through your Internet connection with this device without ever having to switch on your computer. This is often used in conjunction with VoIP services.
Learn moreBulk messaging
Bulk messaging leads to sending messages to multiple users at one time. Messages are broadcasted to end-users to covey the information. Most organizations use Bulk Messages to market their services and offers. It saves extra effort and a great deal of time too.
Learn moreBYOC
Zoom Phone Bring Your Own Carrier (BYOC) is an amazing feature offered by the Zoom phone call that allows a flexible enterprise telephony connectivity architecture. BYOC assists you in your migration towards the cloud and provides the IT teams of the organization with the ability to select an optimal network telephone career that is ideal for their business needs and offers flexible migrations.
Learn moreBulk Number Porting
When a business wants to change providers and keep their existing number, they’ll take advantage of bulk number porting. This allows a business to transfer multiple phone numbers to their new provider all at the same time.
Learn moreBYOC
Zoom Bring your own carrier or BYOC for short is a secure enterprise-level telephony connectivity architecture offering flexibility while migrating to cloud telephone solutions. Bring your own career allows corporate IT teams to select a telephonic carrier that well suits their business needs. BYOC offers a flexible migration path for complicated environments.
Learn moreBYOD
BYOD stands for bring your own device. This is a type of company policy where employees are able to use their personal devices for work purposes, rather than an official company device. BYOD may include everything from smartphones to tablets and computers.
Learn moreC
Call Forwarding
Call Hunting
Call Masking
Call Parking
Call Pickup
Call Queue
Call Queue
Call Recording
Call Routing
Call Screening
Call Tracking
Caller ID
Caller Name
Camp On
Carrier Identification Code
CCaaS
CDR
Centrex
CLEC
Click To Call
Cloud Call Center
Cloud communications
Codec
Communications APIs
Conference call
Coordinate Based Routing
CPaaS Market
CPE
CPNI
CSR
Call Forwarding
Call forwarding, which is also known as call diversion, is a VOIP feature that allows incoming calls to be redirected to another destination, such as another telephone handset, extension, cell phone.
Learn moreCall Hunting
Sometimes users keep their numbers private for some valid reasons, like security issues, etc. For hiding their number, they use the call masking technique. Using such a technique, the user can temporarily hide their number and instead use a private number to call or text someone. By using a temporary number, they can talk to any person anonymously.
Learn moreCall Masking
Sometimes users keep their numbers private for some valid reasons, like security issues, etc. For hiding their number, they use the call masking technique. Using such a technique, the user can temporarily hide their number and instead use a private number to call or text someone. By using a temporary number, they can talk to any person anonymously.
Learn moreCall Parking
Call parking is when someone calls a number and the caller ‘parks’ the call so they can continue the conversation from another device or extension. Some desktop phones have a special button for parking, but many handsets activate this feature through a special button sequence.
Learn moreCall Pickup
Call pickup is a phone feature utilized by businesses so another operative can answer a call when someone else is busy. This reduces the amount of time a caller has to spend ‘on hold’ if the person they want to speak to is unavailable at the time.
Learn moreCall Queue
A call queue is when an incoming call can’t be taken by an appropriate personnel member. The call is placed into a queue until the right person can answer. Many modern systems include automated voice messages or music to indicate when the caller finds themselves in a queue.
Learn moreCall Queue
A call queue is when an incoming call can’t be taken by an appropriate personnel member. The call is placed into a queue until the right person can answer. Many modern systems include automated voice messages or music to indicate when the caller finds themselves in a queue.
Learn moreCall Recording
In some situations, a user records a call or a voice of another person who is on call for particular purposes. This technique of recording someone's voice on call is called the call recording technique. It is also commonly known as phone recording. The voice recording is saved in the user's media folder to utilize in the nearest future.
Learn moreCall Routing
Call routing is a call management feature for business phone systems where incoming calls are placed in a queue and then routed to a particular person or group of people based on pre-built rules and criteria. The call routing system is used in most of the business. The incoming call is forwarded to the relevant person. It occurs before the person picks up the call.
Learn moreCall Screening
Call screening is a term used for scanning the call and deciding whether to pick it up or not. In call screening, the person checks the details and evaluates the information about the call. There are many ways of call screening. Voicemail is a common example.
Learn moreCall Tracking
Call tracking is a feature used to measure the details of inbound calls. A special software records information and fetches details of incoming calls. Call tracking proves to be productive for businesses looking for ways to get to the root of what their customers want and which campaign works best for them. It is used for measuring marketing efforts and their impact on sales and generations.
Learn moreCaller ID
Caller ID is a type of integrated feature that allows personnel to see who is calling. In more advanced systems, caller ID will be paired with appropriate customer information on a screen. This allows agents to better provide a personalized service.
Learn moreCaller Name
Caller name is the name or the information that is saved about the person who calls on a specific number or any number he wishes to. This name is shown with the number when the phone rings. Similarly, in the billing system, the name of the caller is the official name saved on the billing address.
Learn moreCamp On
Camp on is a type of VoIP feature that allows an attendant to forward a call to a station, even if the station is currently busy. This allows for more urgent calls to be pushed through without any waiting time.
Learn moreCarrier Identification Code
Carrier identification code or CIC is a specific numeric code. If the entities are the users who assess local exchange carriers, then it is assigned to those entities. They are mostly the three-digit codes like XXX.
Learn moreCCaaS
CCaaS is a specific cloud-based customer experience model that allows organizations and users to utilize a contact center provider's software. By using this model businesses greatly reduce their cost as they only have to purchase the technology they needed at the moment.
Learn moreCDR
CDR (Call Record Detail) Details about a specific call that includes duration, origination, destination, and billable information, as well as other pertinent information.
Learn moreCentrex
Centrex is a type of telephone exchange. Although basically the same as an ordinary phone line, features are considered to be enterprise wide. The equipment is owned by the telephone company. Centrex was first installed in the 1960s in New York’s financial district.
Learn moreCLEC
A CLEC is known as a competitive local exchange carrier throughout the US and Canada. This is a provider of telecommunications services that competes with established carriers. CLECs tend to be industry disruptors and create competition within the local market. Small VoIP companies are examples of this.
Learn moreClick To Call
Click to call is a feature available with web-based telephone services. A caller just has to click an object on the screen in order to request to make a call. This service often comes as standard with VoIP services and makes communication faster and more efficient. May also be known as click to talk.
Learn moreCloud Call Center
A cloud call center is a web-accessible platform that uses cloud call center software for providing effective customer service. Its main purpose is to handle consumer calls. It greatly benefits the customers and helps them assess information in a short time.
Learn moreCloud communications
Cloud communications is a form of web-based communication. Data storage and switching is handled by an external company over the public Internet system. This type of communication helps to reduce the costs of telecommunications for businesses.
Learn moreCodec
Codecs transform a voice signal delivered through analog into a digital version. The digitally encoded version may vary in terms of sound quality and the bandwidth required to carry out the process. Keep in mind, the type of codec may also require high end computer requirements to operate.
Learn moreCommunications APIs
Communications APIs are the APIs that are built explicitly for communication spaces. These APIs are responsible for proper communication between servers and communication channels. The whole process works by appropriate syntax and communication methodologies.
Learn moreConference call
A conference call is a type of call most often used for business purposes. It allows multiple participants to involve themselves in the same call. These calls include video and sound and may support hundreds of people at the same time.
Learn moreCoordinate Based Routing
Coordinate-based routing is a type of specific routing for calling 911 depending on X and Y coordinates. The coordinates are used in representing the latitude and longitude of a particular geographic region. 911 is best for the people who are in the field of IT like app development etc.
Learn moreCPaaS Market
Communications Platform-as-a-Service (CPaaS) is a cloud-based platform. The developers use CPaaS for adding the communication services to the media that they develop. Moreover, it is used for implementing SMS and other communicational features in their development (app) without creating communication solutions of their own.
Learn moreCPE
CPE stands for customer premises equipment or customer provided equipment. This is where the equipment in use is based at the premises of the subscriber. This equipment is connected to the circuit at a pre-arranged point of separation.
Learn moreCPNI
Customer Proprietary Network Information is the data collected about an individual user’s calls, such as time, date, duration and destination number of each call.
Learn moreCSR
CSR is the customer service record of all subscribers to a telecommunications company. This document will include the phone number of the customer, the services they use, their billing activity, and any associated addresses. Companies may maintain different types of information.
Learn moreD
Data Network
A data network is an access point for the network and here data packages are sent and received from all over the network. These are sent to users to encrypt, store, use or access data. The size of a Data Network will differ, it can be very simple or complex. Usually this will have data switches, data connections, network links and system controls.
Learn moreDECT
DECT is the universal standard for cordless telephone systems. Known as digital enhanced cordless telecommunications, this replaced the earlier phone standards. Originally created in Europe, DECT is designed to better support modern telecommunications systems.
Learn moreDHCP
DHCP stands for dynamic host configuration protocol. It’s a type of network management protocol used on IP and UDP networks. The server will then assign an IP address and other parameters to each device. This allows the device to communicate with the IP network and other external IP networks.
Learn moreDID
Known as direct inward dialing, or direct dialing inward in Europe, this feature provides an allocation of different phone numbers that’s associated with one or multiple phone lines. DID is designed for use with the subscriber’s PBX system.
Learn moreDirect Routing
Direct routing is a highly preferred way of establishing a reliable connection between public switched Telephone Network PSTN and Microsoft team uses. The purpose behind this is to receive an external call on any device having access to Microsoft teams. In simple terms, it means selecting a third-party provider to control and maintain host and PBX.
Learn moreDirectory assistance
A service, enabling the users to access caller information via a database of phone numbers or other relevant contact information of any specific entity or organization.
Learn moreDisputed Porting
Disputed porting happens when an end user’s number is ported out to a new carrier without legitimate approval or authorization. According to the guidelines provided by the Federal Communications Commission FCC, a new carrier is responsible for ensuring that the end-user authorizes the port request it is submitting.
Learn moreDLR SMS
DLR SMS also referred to as delivery reporting or delivery receipt, is a feature that reports back the details of the success or failure of an outbound SMS. It acknowledges receipt of SMS or MMS messages. These delivery receipts are shared through a series of designated codes assigned to them.
Learn moreDNIS
Dialed number identification service is a type of service most commonly associated with 800 and 900 numbers. It identifies the receiver of the call to the caller. So when a caller contacts one of these numbers, they’ll automatically know who is picking up the call.
Learn moreDo not disturb (DND)
DND, known as the Do Not Disturb feature, enables the receiver to disable the audible ringing of a handset. Visual signs will still appear and it’s possible to answer the call, but there will be no audio signal.
Learn moreDS3
A point-to-point circuit (P2P), also referred to as a digital signal level 3 T-carrier or T3 line. It is an Internet connection capable of providing high-speed bandwidth (Approx. 45 Mb). These interconnected circuits typically use a 75ohm coaxial cable along with BNC connectors. Digital signal 3 ensures that services are efficiently transported from origin to the intended user.
Learn moreDSL
Digital subscriber line, formerly known as digital subscriber loop, are technologies involved with transmitting digital data. A DSL service may be paired with a wired telephone. DSL typically uses higher frequency bands for the transmission of data.
Learn moreDTMF
DTMF stands for dual tone multi frequency and is the signal sent to your telephone company when you press the touch keys on your handset. This may be referred to as a touchtone phone. DTMF replaced pulse dialing.
Learn moreDual-Tone Multifrequency
This refers to a type of signaling used in telecommunications over the voice-frequency band. The signaling occurs between type of communications devices, various switching centers, and telecommunications equipment. Whenever you press a button on these devices, you’ll hear a sound.
Learn moreDynamic location routing
A 911 object location-based routing, well suited to large Enterprises dealing with frequent moving. The dynamic location routing uses present information data format location object PDF-Lo, providing up to the mark location information at the hour of needs.
Learn moreDynamic number Insertion DNI
A unique call tracking feature where a particular phone number is linked to an ad source. This assists marketers to analyze and gather offline and online behavior by using cookies.
Learn moreE
E.164
E.164 is the International telephone numbering plan that ensures each device on the Public Switched Telephone Network (PSTN) has a globally unique number. This number allows the text messages and phone calls to be correctly routed to individual phones in different countries. E.164 numbers have a specific layout or format. It includes (+) (country code) (subscriber number & area code) and can a maximum of fifteen digits.
Learn moreE911
E911 is the system used in North America to automatically dispense the location of the caller to emergency services departments. Similar services exist throughout Europe, although it’s known as E112. This system is designed to make emergency calls more efficient and to better help out those caught in an emergency situation.
Learn moreEcho Cancellation
Echo cancellation is a feature in telephony that’s designed to reduce and remove echoes being picked up. This is designed to increase sound and voice quality to create a crystal-clear call. Echoes may also be removed during post-processing.
Learn moreECM
ECM stands for error correction mode. It’s a type of transmission feature found on fax machines and fax modems. ECM will find and correct any errors found when transmitting a fax. It most commonly removes errors caused by excessive phone line noise.
Learn moreETA
An estimated time of arrival alert is a notification on the status of any pending delivery a consumer is expecting. ETA alerts are usually delivered through SMS or voice calls. These notifications update the consumer on the location and timing of their deliveries.
Learn moreEVS 911 call routing
EVS for emergency voice services 911 call routing is a voice over IP 911 routing service primarily based on a registered physical address. It is built to ensure the most valuable emergency services and highest quality.
Learn moreF
Fax Server
A fax server is a fax machine based on the computer. These servers are installed on a LAN system and they can be shared with others. Every client with access to the LAN will be able to share content via the fax server just like they would use a shared printer. You can fax content directly from the computer. A fax server is capable of routing the fax to printers, users or even file server directories.
Learn moreFCC
Federal Communications Commission is a self-governing organization of the US government created to regulate interstate communications through satellite, television, cable, radio, and wire. FCC manages the authority over the areas of fair competition, radio-frequency, public welfare, and homeland safety.
Learn moreFOC
A FOC (Farm order commitment) is a verification provided by a current service provider in response to a service order to port a number to a new service provider’s network. Simply, FOC is related to the transfer of a port from one provider to another. It indicates that the number in question will be ported to the new or winning carrier at a certain date and time.
Learn moreFrame Relay
The Frame Relay is a method for packet switching. However, it only relies on the bandwidth when it’s absolutely necessary. It’s very fast and you can use it to send the voice communication according to the network requirements. You can customize the process while still being able to send everything adequately and in a reliable manner.
Learn moreFull Duplex
The full duplex shows that both communication ends are able to send or obtain information. All of this happens without having to worry about degrading the content quality. It’s a very professional and dependable system with incredible features and benefits, so you should consider using it especially if you care about content quality.
Learn moreG
GR-909 Test
The GR-909 test is a number of standard electrical tests utilized by the VoIP industry. These tests are designed to detect common issues with VoIP connections. It’s a test run to cut down on the time it takes to effectively troubleshoot problems.
Learn moreGroup messaging
Group messaging is an SMS conversation between three or more receipts simultaneously. This conversation is a many-to-many exchange of messages. Usually, group messages are sent as MMS messages.
Learn moreGSM-7
Global system for mobile communication GSM-7 is a character encoding standard that carries the commonly used letters and symbols of several languages into 7-bit each for GSM networks. Each encoded message can carry up to 160 characters.
Learn moreH
HIPAA
The Health Insurance Portability and Accountability Act passed in 1996. This provides standards for the entire healthcare industry when it comes to eBilling, handling patient records, and other types of data. HIPAA dictates how records should be both handled and secured.
Learn moreHosted SMS
Hosted SMS is a service that allows consumers from different voice providers to utilize a specific Voice providing platform for SMS and MMS services.
Learn moreHosted PBX
Hosted PBX, known as virtual PBX, uses IP communication in place of a traditional PBX system. No hardware is required at the customer’s place of business in order to operate it. The VoIP provider is responsible for all secure hosting. With hosted PBX, calls can be made over internet.
Learn moreHot Desking
Organizations may use hot desking to better make use of space. Each worker will receive a workstation based on a Rota system, or as required. This is an alternative to giving each individual worker their own desk.
Learn moreHTTP Voice
HTTP voice is a specific voice call that uses a codec supporting voice calling. This voice call initiates and terminates over HTTP. Many voice providers help application developers to integrate a rich assortment of services to enhance consumer experience and increase the market value of their application.
Learn moreI
IAD
The integrated access device is a device that offers access to the Internet and WAN. It brings together multiple channels, such as voice and data, into a single accessible link. This is connected to the telecommunications company or provider.
Learn moreIAX
IAX stands for inter-asterisk exchange and is a type of communications protocol used by the Asterisk PBX platform. It’s used primarily for taking VoIP sessions and transferring them between terminals and servers. It’s only supported by a select number of devices.
Learn moreILEC
Incumbent local exchange Carriers ILECs was a United States telephone organization that was providing local service in 1996 (The time when U.S. telecommunication Act was enacted.) These organizations opened regulatory barriers to enter the telecommunication field. ILECs included GTE Corporation and the baby Bells companies which were formed when the American Telephone Telegraph company ATT was broken up in 1983.
Learn moreInbound Calling
Inbound calling is when a potential consumer or prospect initiates contact with your organization. Inbound calls are calls made to an organization’s support team by the consumer. This type of support is often referred to reactive support.
Learn moreISDN
ISDN means integrated services digital network. These are communication standards set for simultaneously transferring voice, video, and other data across the circuits used by the public phone network. It was initially invented in 1988 and is still widely in use today.
Learn moreIVR
Interactive voice response is an automated system that can route calls, gather information, and interact with incoming callers. It may consist of pieces of hardware, software, a central database, and additional pieces of infrastructure. The complexity depends on the needs of the user.
Learn moreInterconnection agreement ICA
ICA is a contractual agreement between different telecommunication service providers that defines the management and controlling of traffic exchange between those service providers.
Learn moreInternational messaging
An international message is a source of fast and reliable communication with overseas consumers. This service enables consumers to establish overseas communications without any internet access.
Learn moreIP PBX
The IP PBX is a private branch exchange used primarily with VoIP systems. It allows users operating on VoIP to switch between local lines. All users are enabled to share multiple external phone lines at the same time with IP PBX.
Learn moreIP Phone
An IP phone, also known as a VoIP phone, allows calls to be made across an IP network. This is most commonly a call transmitted using an Internet connection, rather than the public phone network. It’s the foundation of VoIP services.
Learn moreIRSF
International revenue share fraud is the most persistent type of telephone fraud that uses technical means to establish unauthorized calls to premium numbers. Individual fraudsters or fraudulent companies gain illegal access to expensive International phone numbers and sell them further to whoever pays them the highest.
Learn moreISP
An ISP (Internet Service Provider) is a company that offers you access to the internet based on a subscription to their services. Both companies and regular people can subscribe to this type of service. The ISP services are very dependable and professional, but they can be adapted to the customer requirements. Some of these services can also have additional features like unified messaging, website hosting and internet telephony.
Learn moreITSP
An Internet telephony service provider is a company providing telecommunications services using VoIP. Whenever a business purchases a type of VoIP service, they’ll be dealing with an ITSP. They may provide services to the end user or through wholesale channels to other VoIP service providers.
Learn moreJ
Jitter
Jitter is a phenomenon unique to IP networks. This is when a packet is flowing between two systems and there’s a difference in latency. It increases the time it takes to transfer the packet. Some reasons for this include route changes and high network usage.
Learn moreL
LAN – Local Area Network
LANs are comprised of computers that are connected to each other in a dedicated group. These are very helpful if you want to create a private network where multiple computers are communicating with one another without external interference. A LAN will have very fast speeds, and you can use fiber optic, coaxial or a variety of different table types.
Learn moreLATA
A geographic area that is covered by one or more local telephone companies, that are legally referred to as local exchange carriers (LECs) is known as LATA or local access and transport area.
Learn moreLatency
Latency is the time delay between when a speaker says something and when the listener actually hears it. Normally, the time delay is mere milliseconds, but when there are problems the delay is visible, thus leading to poor call quality.
Learn moreLeast Cost Routing
A process of finding the best and most inexpensive way of routing the phone calls is known as Least Cost Area or LCR. In this process, the path of outbound and inbound communications traffic is analyzed, selected, and directed depending on which path delivers the best rates.
Learn moreLERG
LERG stands for local exchange routing guide. This is a type of database under the management of Telcordia. Information pertaining to NPA-NXX on the block level is provided through this database. It’s updated on a monthly basis and is based on the activity over the public phone network.
Learn moreLetter of Authorization
The letter of confirmation is a kind of confirmation letter used to describe the authority, ability, rank of the particular person. This letter is bound with a legal contract that specifies the sum of responsibilities, duties, and power of the person. This letter is used to grant responsibilities to the trustable person. These responsibilities can be legal, business and health/medical or can be personal also. One important thing is that this letter consists of a certain time.
Learn moreLIDB
LIDB is the abbreviation for Line Information Database. It is a record that the local telephone service providers keep and consists of several details for each customer. The categories that a Line Information Database includes are subscriber information, such as a service profile, name, address, and credit card validation information.
Learn moreLive Chat
An online chat that is used between a business and someone who is visiting their site. This live chat appears as a pop-up on a site, and the visitor can interchange the messages in real-time.
Learn moreLNP
LNP, or local number portability, is the ability of a subscriber to keep their old phone number when they switch over to a new carrier. Users are entitled to do this under legislation produced by the Federal Communications Commission published in 2007.
Learn moreLocal Calling Area
The Local Calling Area is an area where a user can make Local Calls that are usually free for the caller. Local calling areas are important for companies (e.g. Internet Service Providers) that want to provide the dial-up numbers that are a free call for their subscribers.
Learn moreLocal Exchange Carrier
LEC or Local Exchange Carrier is a term in the U.S. that is used for describing the telephone company that operates within a local area and provides telecommunication services within that area. LEC started across the U.S. after the breakup of the Bell system due to antitrust regulations.
Learn moreLocal VoIP Phone Number
Local VoIP phone numbers allow the users to have a locally recognizable area code that is not necessarily restricted to a single physical device. This technology allows for calls to a local phone number that can be located anywhere. These phone numbers are used for permitted business purposes and are implemented in a relevant, responsible manner. They can provide value and practical advantages such as establishing a regional presence in a new market and protecting the private information of the app users.
Learn moreLocation/SIP Peer
The Location/SIP Peer can be defined as the numbers on the Phone Number Dashboard, related to a location created and managed by the consumer. The location contains the routing commands (destination IP address) and is also referred to as the SIP Peer.
Learn moreLong Code
A typical phone number that is used for sending and receiving SMS messages and voice calls is called a long code number. Typically, the phone numbers are called the long codes when compared with the SMS short-codes. In many countries, the long code numbers are 10-digit numbers.
Learn moreLRN
A location routing number or LRN is a ten-digit number following the restrictions of the North American Numbering Plan (NANP). A Service Control Point (SCP) is a database where the LRN is stored and this database identifies a switching port for a local telephone exchange.
Learn moreLSR
LSR is the abbreviation for the Local Service Request. It is the industry name for the order in which carriers present other carriers to initiate a port order of a single or multiple telephone numbers.
Learn moreM
Message Callback
Usually, a Webhook or HTTP callback is configured to notify a server about a message event. These events indicate that a message is received, delivered, or delayed. The ability to set up this callback is referred to as message callback.
Learn moreMessaging Application Programming Interface (API)
Messaging Application Programming Interface is a service that allows the developers to use a Programmable interface and integrate messaging services into different applications.
Learn moreMLTS
Multi-Line Telephone systems are 2-4 line communication systems used to facilitate internal and external business communication. The common purpose is to allow the user to directly reach the emergency services without going for a prefix.
Learn moreMM4
An interface used by telecommunication service providers for MMS message traffic. MM4 interface exchanges the messages between two MSCs.
Learn moreMobile Originated (MO) Message
Mobile Originated (MO) message refers to a message that flows from and is received by a mobile device.
Learn moreMobile PBX
A mobile PBX is a hosted PBX service that extends fixed-line PBX functionality to mobile devices such as cellular handsets, smartphones and PDA phones by provisioning them as extensions. Mobile PBX services also can include fixed-line phones. Mobile PBX systems are different from other hosted PBX systems that simply forward data or calls to mobile phones by allowing the mobile phone itself, through the use of buttons, keys and other input devices, to control PBX phone functions and to manage communications without having to call into the system first.
Learn moreMobile Terminated (MT) Message
A message flowed from mobile and is delivered or terminated by another mobile.
Learn moreMultimedia Messaging Service API
A set of commands that enable the applications to send multimedia messages through an MMS gateway is known as MMS or Multimedia Messaging Service. An MMS Gateway API is used to add the local mass multimedia messaging proficiency to the existing software and applications.
Learn moreMultipart Messages
A Multipart Message is a single SMS message longer than 160 characters and is divided into numerous 160-character SMS messages as needed to smooth the sending of lengthy messages.
Learn moreMSAG
Master street address guide (MSAG) is a computer file or database that stores the data of all the addresses and streets within their postal range to provide efficient services in case of emergencies. The MSAG Address Directory is the property of the state and usually belongs to the Municipal authority. The municipal authority is responsible to update the directory and provide the public with access to it.
Learn moreMMS
MMS short forMultimedia Messaging Service and is used to send messages comprising images, audio, and videos. The sender and receiver both are mobile devices.
Learn moreMMSC
MMSC is an abbreviation of the Multimedia Messaging Service Centre. It is the MMS store and forward server and is responsible to forward the messages to the exact MMSC no matter what is the sender’s carrier.
Learn moreN
New Number Ordering
The capability of a consumer to efficiently search the telecommunication service provider’s phone number dashboard and order numbers from it.
Learn moreNG 911
An Internet protocol (IP) based system emulating the functional capabilities and proficiencies of E911. Next Generation 911 or NG911 is encompassed of managed Emergency Service IP Voice Networks (Short ESInets)and is specially designed to provide robust access to emergency services, multimedia data of all linked communication sources, and accurate PSAPs.
Learn moreNOC
A NOC or Network Operations center (pronunciation similar to the word knock), also known as “Network Management Center” is a location from where IT technicians and administrators monitor and manage the telecommunications network.”
Learn moreNorth American Numbering Plan
A telephone numbering plan for World Zone 1, which contains twenty-five distinct regions in twenty countries that are fundamentally in North America, including the Caribbean is known as The North American Numbering Plan (NANP). A seven-digit telephone number is assigned to each telephone unique only within its respective plan area.
Learn moreNPA
Number Planning Area, NPA, or Area Code is the initial three-digit code identifying the actual region of telephone service. Clarifying it further, if your phone number is 777-808-0099, 777 is your Area code or NPA.
Learn moreNPAC
Number Portability Administration Center (NPAC), a telecommunication industry’s infrastructural fragment enabling the portability of telecommunications to support the continuous concurrence of wired, wireless, Internet protocol, and VoIP communications. With over 500 million telephone numbers and 2000 carries across Canada and The US, NPAC has become the world’s uppermost number portability registry.
Learn moreNumber Management
Number Management is the phone number management process that includes account management, number ordering, porting, and provisioning.
Learn moreNumber Orders
It refers to the order request of a new number or port in the telecommunication service provider’s phone number dashboard.
Learn moreNumber Portability
According to the established rules and procedures of FCC(Federal Communications Commission), To allow consumers or end-users to transfer their telephonic numbers to other providers, number portability is required. Unique processes and procedures can be followed while transferring numbers from one carrier to another.
Learn moreNumber Verification
Number verification is the process by which a user can stop or prevent fraudulent activity. The user verifies its identity through a sign-up process. The user identity verification process works by the user entering his number, receiving a verification code by SMS or call, then entering it to complete the verification process.
Learn moreO
Omni-Channel
To ensure a better user experience, a cross channel is created. This cross channel is also known as Omni-channel and here all communication connections are connected together to provide a reliable user experience. Furthermore, the plus of the Omni-Channel experience is that everything is inter-connected, so the user can interact from anywhere.
Learn moreOrigination / Inbound Calling
Origination indicates the incoming calls and is used to represent the two-way inbound voice communications. It also represents PSTN traffic. Origination / Inbound Calling services assist in receiving both, the inbound calls, and receiving caller’s numbers.
Learn moreOTT
Unlike traditional apps and services working over the network of the cable operator, wireless or wired, Over-the-Top (OTT) apps and services generally serve you over the internet. These apps and services bypass the need for any cable or wireless network.
Learn moreP
P2P
Person-to-Person (P2P) services allow money transfer from one bank account to another. A person’s bank accounts are connected to a website that allows them to directly share money or via an Escrow solution. It’s crucial that the sender and receiver both are using the service from the same website. Websites that offer P2P services are PayPal, Stripe, Braintree, and MangoPay, etc.
Learn morePacket Loss
Data shared on the internet is present in the form of small units called packets. Failed transfer of data from sender to receiver within the network is known as Packet Loss. This usually happens due to inefficient wireless connections, faulty routers, and loose cable connections.
Learn morePacket Switching
Packet Switching helps you receive or send data via a multitude of network channels. This process will break data into packets which have the routine and payload information. These packages are then sent to the destination and that’s where they are converted back into their regular format.
Learn morePBX
PBX stands for Private Branch Exchange, a private telephone network used within a Business association. PBX maintains internal communication of incoming and outgoing calls in the company.
Learn morePDD
To understand this, imagine your daily calls. You picked up a phone and dialed a number to call. The delay that occurs between initiating a call to hearing a ring back is called Post Dial Delay (or PDD for short). Each carrier takes a few seconds to make a connection.
Learn morePhone Call API / Voice Calling API
Phone Call API / Voice Calling API is an API that lets developers efficiently integrate voice functions into an application. These APIs include automated call control, conference calling, call recording, text-to-speech, and more. It enables an application to programmatically make, receive, and manage calls without interfacing directly with the PSTN (Public switched telephone network).
Learn morePhone Number
A phone number is a sequence of digits that a person dials to make a call to connect with another telephone or mobile phone. Telecom companies assign these numbers. Sometimes it is also referred to as DID (Direct Inward Dialing).
Learn morePhone Tree
A phone tree is an automated telephone system by which callers are directed according to selected options in response to a series of recorded queries. It communicates with the caller with a mixture of fixed-voice menus in real-time.
Learn morePON
PON (Port Order Number) is a unique identifier assigned by the system to ports in order. PON helps in analyzing and tracking the individual requests coming from any port. Porting represents the way of setting a DID from one carrier to another.
Learn morePost Office Protocol
The POP is a standard known for acquiring and also storing email messages. It has been around for a very long time and it continues to stand out when it comes to value, quality and delivering the best results and experience every time.
Learn morePIDF-LO
PIDF-LO is an acronym of Presence Information Data Format Location Object. PIDF-LO is an HTTP, XML tag format that carries a location object to encapsulate location information. It contains a PIDF document with one tuple that includes geographical information on the Internet.
Learn morePoint of Presence (PoP)
A PoPis very similar to the central office of a phone company. This is where the carrier will finalize all the long distance lines before they are actually connecting to the company phone lines or your direct connection.
Learn morePRI
PRI stands for primary rate interface. It’s an interface standard for providing telecommunications services at an enterprise level. Major companies will use this type of service when handling their in-house communications systems. The lower level of PRI is the basic rate interface.
Learn morePrivate Label Partnership
In a Private Label relationship, you should have complete control of Margins, Product/service bundles, Customer installs, Level 1 support, Sourcing customer equipment, Customer agreements, Length of agreement, Customer payment etc.
Learn moreProgrammable Messaging
Programmable Messaging refers to controlling the functionality and deployment of SMS and MMS messages via software. APIs connect an application to communication infrastructure and enables text messages to be sent and received via telecom carriers.
Learn moreProgrammable SIM Card
Programmable SIM Cards eliminate the need for new SIM cards in the future, allowing the user to connect them to multiple products as part of the IoT. Programmable SIM Cards are inserted into a device. Information on each Programmable Sim Card can be re-written by operators to change telecom operators.
Learn morePSTN
The PSTN (Public Switched Telephone Network) is comprised of all the public circuit switched telephone networks. Initially the PSTN network had only analogue phone systems. Nowadays things are different since the PSTN is mostly digital. It also covers things like fixed telephones as well as mobile phones. That alone makes it incredibly powerful and interesting to use.
Learn moreProgrammable Voice
Programmable Voice refers to the ability to initiate, receive and manage calls via software. By voice APIs, you can automate your Voice calling needs.
Learn morePSAP
PSAP means Public Safety Answering Point. PSAP is a call center accountable for responding to emergency calls. Like you pick up a phone to call the police or ambulance. Network operators route the call to the nearest desired stations.
Learn moreR
Rate Center
A rate center is a geographically specified area that defines the limits as well as the boundaries of local calls, allocation of phone numbers, and billing. This can involve multiple areas codes as well.
Learn moreRCS Messaging
RCS Messaging or Rich Communication Services is an attempt to take an upper hand over the traditional SMS services. It is a protocol that allows the user to experience a complete multimedia environment while communicating through SMS. RCS Messaging aims to replace the old fashioned SMS techniques with advanced and up-to-the-minute functionality.
Learn moreReal-Time Communication
A collection ofAPI and communication protocols used for real-time communications including voice, video, and live data without any plugins but over peer-to-peer connections is usually known as WebRTC, RTC, or Real-time communication.
Learn moreRespOrg
Abbreviation of Responsible Organization, and is responsible for the maintenance and control of toll-free numbers. RespOrg is capable to check the availability of a number and reserve it for the consumers. Along with this, it can also create different changes to the consumer’s account.
Learn moreREST APIs
An application program interface using HTTP requests for the accessibility and utilization of data is called a REST API. The Rest API offers numerous benefits and along with HTTP requests can POST, PUT, Delete, and get data. These APIs can handle multiple types of calls and provide a great deal of flexibility, scalability, and robustness for communication.
Learn moreRLEC
RLEC is short of Rural Local Exchange Carriers. These exchange carriers are local telecom companies responsible for providing the wired PSTN telephone services in their defined geographical zone.
Learn moreS
SDK
The software development kit is an API or programming package that helps developers deploy specific applications for a particular platform. It includes programming tools, one or more API, and documentation. In short, it is a complete collection of software development tools available in a single installable package.
Learn moreService record
SRV is a domain name variation enabling consumers to specify a hostname for the bandwidth for point inbound traffic rather than an IP address. The purpose is to facilitate the consumer with Complex routings such as load balancing traffic and primary, secondary failure.
Learn moreSession Border controller
SBC is a piece of equipment or edge device present between consumers and service providers, managing call setup, call handling, and tear down.
Learn moreSIP
Session initiation protocol is a type of signaling protocol designed for starting and maintaining real-time video and voice communication sessions. This protocol manages these sessions between at least two endpoints on an IP network. SIP is used with VoIP services.
Learn moreSIP phone
A SIP phone is a phone enabled with open standard SIP Technology. These phones may also refer to as softphones or VoIP phones. SIP or Session Initiation Protocol is the protocol used by communication applications to communicate over an IP network.
Learn moreSIP Trunking
SIP trunking is a proficient way of making voice calls over the internet. It is also referred to as a virtual version of an analog phone line. SIP trunking enables internet-based telephone vendors to offer telephone services along with unified communications to consumers with IP-PBX.
Learn moreSMIL
SMIL (Synchronized multimedia integration language) is an XML language widely used to represent media presentations, including SMS and MMS. Synchronized multimedia integration language has a structure similar to HTML and was developed by the World Wide Web consortium.
Learn moreSMPP
SMPP or short message peer to peer is a widely used protocol by the telecommunication industry to exchange SMS over the internet widely between short message service centers. This is level 7 TCP IP Protocol ensures faster SMS delivery.
Learn moreSMS
SMS or Short Message Service enables the exchange of plain text-primarily between mobile devices. (160 characters) SMS communication can also take place between telephones and the internet using different protocols shared across the platform.
Learn moreSMS API
SMS API is an application programming interface enabling a code to forward or transmit short messages via an SMS gateway. It allows the web application to send or receive text messages without any complexity and through the logic of standard web frameworks.
Learn moreSMSC
An SMSC (or Short Message Service Centre) is a part of a wireless network that is responsible for handling SMS operations including SMS forwarding until the desired destination arrives. If the destination is unavailable at the moment SMSC stores the text and waits for the destination to be available. SMSC’s are connected to SMS gateways by wireless network operators.
Learn moreSnapback
A number’s back transfer towards its source career. To simplify, Suppose that a TN is porting from carrier 1 to carrier 2. At the point, the consumer realizes that they are unable to receive the number. The consumer request’s a snapback to stop the porting and move the number back to carrier 1. Carrier 1 has the authority to honor or dishonor the snapback.
Learn moreSnowshoeing
Snowshoeing is a spamming strategy that involves the propagation of identical messages across various numbers. This strategy is used to avoid different measures and filters including per number rate limit and message volume limitations. This is not the right strategy to adopt as it may result in your message blocking. Snowshoeing increases the risk of CTIA guideline violation.
Learn moreSoft Switch
Soft Switch or Software switch is computer software that connects telephone calls from one line to another. It controls and manages the calls across the telecommunication network. A soft switch works similarly to the computer OS and offers an open platform for developers to deploy specialized applications.
Learn moreSPAM
A Spontaneous or unwanted messaging traffic sent to end-users without their interest or authorization is commonly referred to as SPAM.
Learn moreStandard address routing
Primarily used for 911 routing, standard address routing is a traditional 911 call routing service. It is also referred to by EVS 911 call routing.
Learn moreStore and Forward
This is one of the most popular methods you can use in order to store a transmission or message for later. It’s not in real time, instead the content is stored and it will be sent when the recipient comes back. It can be used for buffering packages.
Learn moreT
TCP
Transmission Control Protocol. The transport layer protocol developed for the ARPAnet which comprises layers 4 and 5 of the OSI model. TCP controls sequential data exchange in TCP/IP for remotely hosts in a peer-to-peer network.
Learn moreTCPA
TCPA, short for telephone Consumer Protection Act 1991, was passed into law by Congress to stop or prevent unwanted telemarketing calls to end uses. TCPA was overseen by United States federal law that governs and restricts telemarketing calls and SMS solicitations.
Learn moreTDM
Time Division Multiplexing is the most common way of accessing PSTN connectivity over a single transmission with physical circuits. For transmission, signals are divided and allocated to fixed time slots. These distributed signals are regrouped to form one complete signal upon their arrival.
Learn moreTermination/Outbound Calling
Termination is a process of delivering the outbound calls to the recipient number. Termination/outbound services allow the users and service providers to make outbound calls to their desired number.
Learn moreTLS/SRTP
TLS short for Transport layer security is a security protocol widely used to ensure the security of Communication and privacy of data over the internet. The key feature of TLS is VoIP encryption. TLS is mostly used with secure real-time transport protocol STRP. Where TLS is responsible for call signal encryption and STRP is responsible for securing the actual media. STRP secures the small data packets moving over the signals.
Learn moreTN
Telephone Number (TN) and DID (Direct Inward Dialing) both are often considered as identical terms. It is a service offered by Local Exchange Career (LEC) that allows the phone call to reach its end location (Direct line) bypassing the menu or phone tree.
Learn moreToll-Free Calling
A call placement to a specific number in which the receiver either a person or organization being called pays the calling charges instead of the person who initiated the call.
Learn moreToll-Free Numbers
Toll-free numbers are telephone numbers having a specific 3 digit code that can be dialed with no charges to the person commencing the phone call. These numbers allow the callers to make long-distance and out of the area code calls without paying any extra charges. The charges and cost of the call have to bear by the owner of that number.
Learn moreTTS
Text-to-Speech is a unique feature that is designed especially for visually impaired people. This feature converts the written text into an audio file that can be read out loud. It assists people who are unable to read because of any reason.
Learn moreU
UCaaS
Unified Communications as a service (UCaaS) is a cloud-based service that allows organizations to speed up their communication processes by instant communication throughout different office locations. UCaaS enables Enterprises to stay connected with instant messaging, voice, web, and video conferencing.
Learn moreULC
A third party carrier whose bandwidth, depending on the call duration, can be either upstream or downstream. Underlying Carrier or ULC is a common term that usually refers to outbound calling or termination.
Learn moreUnified Messaging (UM)
The Unified Messaging topic will cover a multitude of communications media and electronic messaging tech types in a dedicated interface. All of these are accessible from different services, which makes this incredibly powerful and convenient!
Learn moreURI
A Uniform Resource Identifier (URI) is a string of characters that explicitly identifies a prevailing resource. With representations of the resource and specific protocols, URI enables interaction over the World Wide Web (www). The Uniform Resource Locator (URL) is a common form of Uniform Resource Identifier and is also known as a standard web address.
Learn moreV
Virtual phone number
Virtual phone numbers are unique phone numbers that do not require to be linked to any fixed physical device or geographical location. These numbers represent an area code for businesses to make or receive calls and send text messages to consumers. Incoming and outgoing calls from visual phone numbers can root to either a wireless, a VoIP, or a landline DID, localized anywhere.
Learn moreVoice Callback
Voice Callback can set up an HTTP callback or webhook to notify a server about a call event. Here the event can be anything incoming call, hang-up, answer, and DTMF.
Learn moreVoice Message Broadcasting
Also known as voice broad casting or voice messaging system, this is the process in which individuals are able to send out recorded messages to a list of contacts. It enables quick distribution of communications without the need to manually dial the numbers of your contacts.
Learn moreVoicemail
Voicemail is the ability to leave a voice message with someone if they’re unavailable. It’s also something a business can use to send a message to incoming callers when they’re unable to take their call.
Learn moreVoIP
Voice over Internet Protocol is a technology that utilizes broadband internet connection to make and receive calls instead of traditional circuit-switched transmissions. It is also referred to as IP telephony.
Learn moreW
Webhook
Webhook or simply HTTP call back events are the events that are transferred by using hypertext transfer protocol (HTTP) to an application. These events are sent in order to notify the end-user about the system it is being connected to. The purpose of Webhook is quite simple. It pulls and stores information whenever an event appears. However, it does not work simultaneously and only runs when the eventbefalls. Webhook is beneficial for workflow deployment and is used by people requiring minimal resources.
Learn moreWhat is STIR/SHAKEN?
STIR is short for Secure Telephone Identity Revisited while SHAKEN is an abbreviation of Secure Handling of Asserted information using tokens. STIR/SHAKEN is a telecommunication industry standard and is specially deployed for the service providers so they can cryptographically sign all of their calls in the header of the session initiation protocol (SIP). STIR ensures that a call is authentic while SHAKEN is concerned with the management of calls in different ways. These standards protect consumers against Robocalling and telecommunication frauds.
Learn moreWholesale VoIP
A VoIP service for voice communications provided in bulk by a wholesale carrier to other service providers and startups to assist them in expanding their network and leverage their reach.
Learn more0-9
911
911 is the emergency services number in North America. Callers can contact the fire, ambulance, and police services when they dial this number. When called, the caller’s location/address is automatically sent to a central dashboard, so emergencies services can be dispatched.
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