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The corporate world is ever-evolving. Today, almost 16% of all organizations are completely remote and one in five workers prefer working from home. During these times, businesses must always stay flexible and connected. A virtual phone system is vital for businesses to thrive in the modern workplace. Virtual phone systems allow you to have a phone line in multiple geographical locations. All without the hassle of dealing with out-of-date equipment and bulky hardware. Switching to these cost-effective systems will help you stay organized while saving a huge amount of time.

What is a Virtual Phone System?

A Virtual phone system is a cloud-based communication system, not connected to any tangible lines. Unlike the traditional landline system, this phone system uses the Voice over Internet Protocol (VoIP) to facilitate calls on a standard internet connection. The best thing about this system is that calls can be made and received from multiple means of communication. Users have the flexibility to make calls from their desk phones, mobile phones, tablets, and phone apps, even when they are out of the office.

Perks of Using Virtual Phone Systems

Virtual phone systems provide a multitude of features that are typically not offered by traditional phones. Let’s look at a few of them to understand if this switch is right for businesses of different scales.

1. Access to Toll-Free Numbers

By adopting a virtual phone system, businesses gain access to different local and toll-free numbers around the globe. In simple terms, you can use multiple country numbers without spending a huge amount on additional hardware upgrades or telephone lines. Additionally, VoIP phones give your International consumers a local dialing experience. Customers can call your business using their cellular devices which is more familiar and convenient. Using virtual phone numbers gives the impression that your business is professional and accessible. It boosts credibility, improving your overall customer satisfaction and communication.

2. Streamlined communication

Businesses often rely on effective communication for their success. Nevertheless, sometimes it happens that a consumer is unable to reach an employee at a given moment and has to leave a voicemail. This is where virtual phone systems step in. They can forward these voicemails to a designated email address. You can access these messages from any internet-connected device and avoid missed opportunities. The voice-mail to-email feature is especially beneficial for organizations with remote teams. It allows remote employees the flexibility to always stay connected and informed, regardless of their location.

3. Call Transfer and Screening

Let’s all agree on one fact. Customers hate waiting and being put on hold. According to research led by Velaro back in 2012, around 60% of calls go to waste as consumers hang up after waiting for 1 minute. Businesses need faster call transfers to avoid losing any clientele and minimize call abandonment rates. With a virtual phone system in hand, you can ensure a seamless call transfer every time. Additionally, it allows you to decide whether to receive a call, transfer it to someone else, or let it slide to the voicemail.

4. Remote Access

One key advantage that draws businesses to virtual phone systems is their remote accessibility. These cloud-based solutions are not tied to a physical location. Which means employees can communicate from wherever they are. Additionally, it gives you the power to manage all your business communication in one place. You have the flexibility to answer, redirect, review, or ignore calls, all from your mobile devices.

5. Auto Attendant

How would you like to have a receptionist who can work 24 hours a day, every day? The auto attendant feature of the virtual phone system can do that without the added expense of a real receptionist. This VoIP feature ensures that your incoming calls are answered promptly and professionally. For instance, you can automatically answer all your inbound calls with a pre-recorded greeting. What’s more, an auto attendant ensures that every call is answered, regardless of the time of the day. This is especially useful for businesses with a higher call volume or small organizations with limited staffing resources. Lastly, auto attendants provide customers with features like call transfers, name directory search, and voice mail messaging. This frees up your team’s time to focus on other tasks that matter the most.

6. Data Security

Data security is the utmost priority for today’s clientele. According to a recent study, around 87% of consumers are leery of companies that do not follow advanced security practices. Virtual phone numbers have end-to-end call encryption. This technology prevents phone tapping and eavesdropping. It also keeps the hackers at bay by encrypting the call-related data.

Final Thoughts

Whether you run a small-scale or a larger enterprise, it needs to get the drift of the changing times. Today’s consumers are particularly demanding, and prefer businesses that keep up with the technological changes. A virtual phone system might be a minor change. But its contribution to your business with VoIP features like internet fax, unified communication, and more should never be undermined.If you are planning to switch to a virtual phone system, consider working with a reliable business phone service provider. Cebod Telecom can help you formulate a VoIP phone system that is affordable and scalable as per your business needs. Get a consultation today and let us help you boost your