VoIP phone system quick reference guide: Cebod telecom : Cebod Telecom

24 April, 2015 | Business Communications cat-item-13

VoIP phone quick reference guide

Shortcodes to use with your VoIP Phone

With Cebod Telecom’s business phone system you can now access various system features by dialing Short Codes.
The table below lists the default Short codes for you to use.

Call Queue:	Call Forward
Incoming calls in a queue to be responded by the next available agent. 51 – Join Call Queue Dial 51 Enter Queue #of the queue to join on the prompt 52 – Leave Call Queue Dial 52 Enter Queue # on the prompt *53 – Pickup Call Waiting in a Queue	Call Forward allows you to forward your calls on any number. 72 – Call Forward from Extension 73 – Cancel Call Forward 74 – Call Forward on no answer 75 – Cancel Call Forward on No Answer 76 – Call Forward from Any Station 77 – Cancel Call Forward for other extensions
Blocked Number	Ring Group
Call Blocking allows an user to restrict calls from a particular number or extension. 60 – Delete Blocked Number 61 – Add Number to Block *62 – Check if the Number is Blocked	Ring Groups are the groups within your company created based on department, expertise or location. 80 – Remove from the a Group 81 – Add to Group
Intercom	Voicemail
Intercom allows to dial an extension within the company without leaving the company network. *84 – Intercom Between two phones	Voicemail box stores all the voice messages that were left while the user was unable to take the call. Dial your own extension 98 – Check Voicemail from Any phone Dial 98 Enter extension # on the prompt
Call Parking	In Call Features:
85XX – Pickup parked call Dial * 85 followed by XX where XX is number between 01 to 99 based on the number announced while parking*	Features available to user while the call is active (user is on phone) 1 – Blind Transfer 2 – Start Recording 3 – Forward 4 – Attended transfer to internal number 9 – Call Park*