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Time Based Routing
Route your calls based on time. For example, if a customer in East Coast calls outside office hour times, and the staff have already left for home, you can forward the call to your office at West Coast, which is still open.
Time Based Routing
Time-based routing is a call routing feature that allows businesses to direct incoming calls to specific destinations based on the time of day, day of the week, or date. With this feature, businesses can set up rules that determine where calls are directed during different times of the day or week, ensuring that calls are handled appropriately based on the business's operating hours.
The biggest advantage of time based routing is that your business phone is capable of handling calls automatically. This leads to greater client satisfaction. You can set up your IVR based on time. All calls after office hours can be forwarded to voicemail or can be routed to various office locations based on time. The calls can be forwarded to your personal mobile phone after specified time.
Time-based routing is a useful feature for businesses with multiple locations or remote workers, as it can help direct calls to the appropriate destination based on the time zone of the caller or the location of the person answering the call. It can also help businesses manage high call volumes during peak hours, ensuring that customers receive timely and effective support.
Key Benefits of Time-Based Routing
Round-the-Clock Availability
Businesses with multiple locations or distributed teams can use time-based routing to ensure seamless 24/7 availability. Calls received after office hours can be directed to offices in different time zones or remote workers. This setup minimizes downtime and ensures your business never misses an important call.
Enhanced Customer Experience
A customer-friendly call routing system leads to quicker response times and greater satisfaction. Instead of being met with endless ringing or confusing options, customers can reach the right department or office immediately, based on the time of their call.
Improved Operational Efficiency
By routing calls intelligently, businesses can maximize resource utilization. For example, calls during peak hours can be distributed among teams to reduce bottlenecks, while off-hours calls can be routed to voicemail or an after-hours support line, ensuring uninterrupted customer service.
Customizable and Scalable Solutions
Time-based routing can be tailored to suit the unique needs of any organization, from small businesses to large enterprises. Whether you're handling regional customers, global clients, or an expanding workforce, the system scales to meet your growing demands.
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