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Remember the time when businesses used those old analog phones? Yes, the humble old ones that used to sit on a desk like a heavy paperweight?

For decades, the hospitality industry used analog phone systems to facilitate customers. Those systems usually came with limited features, contributing little to a good guest experience. Today, modern phone technology has come a long way. With the rise of VoIP phone systems bringing significant cost savings and more functionality, the hospitality sector can provide guests with the best amenities possible. However, many businesses still live in the stone age of phone technology. If your business is also in this group, read along to understand why it might be a good time for you to upgrade your old hotel phone system.

Why Replace Your Old Hotel Phone System?

Despite the latest advancements in telephone technology, many businesses and hotels are still using the age-old traditional phone systems. While these wired systems may work fine, switching to a modern alternative like a hotel VoIP phone system offers many advantages.

VoIP Phone Systems Are More Cost-effective

VoIP business phone systems immediately eliminate the need to install, maintain, and purchase high-priced hardware tools. There’s no need to spend huge bucks for ongoing maintenance. Moreover, there is no need to invest in any additional hardware if you wish to add more lines to your business. The cost savings offered by this VoIP phone system are significant, and just as important for a small business as they are for a five-star hotel in the hospitality industry.

Scalability

One of the most compelling benefits of using a VoIP phone service is its scalability. Unlike traditional phone systems, they enable businesses to adapt to fluctuating demands. Voip phone service allow you to scale up your lines  as your business grows. Similarly it can be scaled down to meet the exact needs of the moment. This scalability empowers the hospitality industry to provide exceptional service regardless of their circumstances.

Related Blogs:

3 Main Reasons Why Your Business Needs to Switch to VoIP Phone System

Mobility

Hotel VoIP phone systems offer impeccable flexibility to your employees. Your hotel crew can seamlessly transition from a desk phone to a mobile phone. It allows them to accommodate your guests and communicate with colleagues while on the go. This enhanced mobility leads to quicker response and improved guest satisfaction.

Auto Updates

Most VoIP phone services offer auto-updates, eliminating the need for manual intervention. That means your staff can go about their daily routine without waiting for anyone to install or update software/hardware. The VoIP phone system does this automatically and all you have to do is review the notification to know that your phone system has been auto-updated.

Security

The hotel industry handles tons of personal and financial data on a daily base. This primarily includes your guest’s credit card information, passport details, and contact information, making it an attractive target for cybercriminals. Using an outdated phone system to handle your customer’s sensitive information is like an invitation to hackers and local or global fraudsters. They may exploit the vulnerabilities of your current system, leading to significant reputation and financial losses.

VoIP phone systems use advanced encryption algorithms including SRTP, TLS, and SIP over TLS to protect call data. These strong data security measures ensure that the guests, employees, merchants, and everyone in between are safe from cyberattacks.

Worried about VoIP security? Discover how to safeguard your system by checking out our comprehensive guide on VoIP security risks and their solutions.

Evolving Guest Expectations

Many hoteliers believe that providing nicer rooms and good amenities is enough to shape a good guest experience. Nevertheless, the focus should always be on the guest’s expectations. Today’s guests are living in an increasingly digital era. They expect to have everything delivered just from their smartphones rather than waiting in long lines or calling someone.

The tech-savvy features offered by VoIP phone service enable your hotel to keep up with your guest’s expectations. It matches your service to their requirements, offering a seamless and quality living experience.

Talk To Cebod Telecom For Your Hotel VoIP Phone System

Is your hotel ready to bring its telephone services into the 21st century? Talk to Cebod Telecom today and find a VoIP phone system that’s just right for you. Our VoIP phone Systems are cost-effective, easy to install, and simple to upscale.
Let’s build a plan that’s perfect for your business needs.

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