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call recording
Record employees incoming and outgoing calls, listen to them, or download them
Tune back to a past call with business phone service call recording feature
Call recording is a telecommunications feature that allows users to record phone conversations. This feature can be useful for a variety of purposes, including customer service training, legal and compliance purposes, and quality assurance.
When call recording is enabled, both incoming and outgoing calls can be recorded and saved for later review. The recorded conversations can be stored in a variety of formats, such as digital audio files or cloud-based storage, depending on the specific configuration of the system.
Some call recording features also allow users to annotate or tag recordings for easier searching and organization, and to set up automatic recording triggers for specific phone numbers or keywords. However, it is important to note that call recording is subject to legal regulations in some jurisdictions, and users should ensure that they are complying with any relevant laws and regulations regarding call recording.
Overall, call recording can be a valuable feature for businesses and organizations looking to improve customer service, comply with legal requirements, or monitor and improve the quality of their communications.
Frequently Asked Questions
How to record phone calls using business phone service?
Each state follows certain laws and regulations for call recording. Prior to recording a call please review the Federal and State laws for call recording. Enable call recording on your Cebod Telecom web portal account. For incoming calls, manually press *2 from your phone while in call to record phone conversation for free. You can also record all outgoing calls or set up call recording for specific phone numbers and devices.
How can I access call recording?
Call recordings are stored free of charge in your online account in MP3 files. Review call logs, listen to call recording for training purpose, download or delete them.
What are the charge for call recording feature?
Call recording for all incoming and outgoing calls is offered free of charge. Never pay extra for any basic or advanced phone features while using Cebod Telecom business phone systems.
Can you set up automatic call recording?
Esy set up for manual or automatic recordings with just a few clicks for one phone number or multiple users. Set up automatic recording for incoming calls to specific departments or extension. Download or delete call records as needed.
Can you download call recordings?
Easy set up for manual or automatic recordings with just a few clicks for one phone number or multiple users. Set up automatic recording for incoming calls to specific departments or extension. Download or delete call records as needed.
Do you offer custom announcements for call recording?
Use default or custom message for call recording. An announcement will be played before automatic recording begins to ensure that callers have given consent for lawful recording.
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